More back up for franchisees to maintain standards
One vital key to being a successful franchisee is having good quality-control systems.
At CrestClean there’s a whole team of experienced staff on hand to make sure everything goes as smoothly as possible.
Over the past two years, the company has formalised Quality Assurance Co-ordinator positions around New Zealand.
The roles are important positions in the company, says Philip Wilson, CrestClean’s Wellington Quality Assurance Co-ordinator.
“They are responsible for ensuring quality cleaning and supporting the local franchisees and Regional Managers.
“Recently the six of us met in Auckland. We discussed the position and we openly shared ideas and the challenges we face.
“This was a great chance to network within our team and also to discuss different ways of handling situations we were experiencing in our local regions.
“The overall consensus of the meeting was very positive.”
Philip added: “It was great to get everyone working in the same direction and to gain insight into our new mobile auditing system, which is currently being developed and we are all looking forward to using.”