Quality first as franchisees praised for high standards
For husband and wife Hardeep Singh and Navdeep Kaur it’s all about maintaining high standards and keeping their customers happy.
Just months after joining CrestClean, the duo have already made a big impression by their work ethic, according to Philip Wilson, CrestClean’s Wellington Quality Assurance Co-ordinator and Kapiti Coast Regional Manager Brad Farrier.
“Since they’ve begun, I’ve completed audits on their sites,” said Philip.
“Right from the beginning, it was clear that they were very good cleaners and have excellent communication skills.
“Whatever they do, they do it with the goal of making their customers happy. They are a delight to work with and have a bright future with Crest.”
Hardeep and Navdeep moved to the Kapiti Coast settlement of Raumati after leaving their jobs in Wellington. Hardeep had been a grocery manager at a Wellington Countdown store and his wife worked at another Countdown in Wellington as a deli supervisor.
The couple relocated from Wellington as part of CrestClean’s Move to the Regions Programme, a successful scheme offering a financial incentive to franchisees who relocate to provincial areas.
When he heard about the opportunities Crest was offering, Hardeep didn’t have to think twice.
Hardeep knew that one day he’d like to own his own business.
By chance he discovered his dream could be realised sooner than he thought by purchasing a Crest franchise.
“I heard from some friends that this was a really good opportunity to buy a business,” he said.
And they couldn’t be happier with their new lifestyle, added Hardeep. “I felt Wellington was too crowed and it was very windy.
“Now we are close to the sea and it’s really great. I love walking along the beach.”
Hardeep, who moved to New Zealand seven years ago from India, loves being a small business owner and the many advantages it brings.
“It’s great, and I like the ability to have flexibility. It gives you freedom with the hours you work,” he added.
The couple not only received a $3000 incentive as part of the Move to the Regions Programme, they received a free CrestClearn start-up kit containing cleaning products and materials.
“Crest has been very supportive, especially Philip and my regional manager Brad,” said Hardeep.
“They are really good with their communications. I’m really happy. We had some really good training and we are appreciative of what the trainer did for us.”
CrestClean National Relocation Manager Chris Barker said the Move to the Regions Programme continues to grow from strength to strength.
“It’s been a big success and continues to be so for us, especially for people in Auckland who are struggling to make ends meet.
“The cost of living there is high and time spent in traffic takes up a lot of their time with very little return for them.
“Moving to the regions they find reduced costs of living and a lot of opportunity to make more money.”