Hawke’s Bay couple earns 5-star reviews for gold-standard service
When it comes to delivering exceptional cleaning services, Hawke’s Bay franchise owners Indica and Jeewan have set a gold standard. Their reliability, attention to detail and friendliness has earned them a cascade of five-star reviews and glowing testimonials, highlighting the couple’s dedication and quality of service.
“Jeewan and Indica are fantastic! Clean to a very high standard, nothing is a problem. They are always approachable and easy to be around. I highly recommend them. Totally trustworthy too. They are a great team.”
For Indica and Jeewan, communication, consistency, and customer relationships are the foundation of their business success. By regularly catching up with their customers, they can quickly address questions and concerns, building trust and strengthening relationships.
“If other cleaners have disappointed them in the past, they may have their guard up. We make sure they know that we’ll do our utmost to make their life easier and keep our standards high,” says Indica.
“Communicating face to face helps a lot because sometimes there are things they can’t address in the communication book or by email,” adds Jeewan.
Jeewan also emphasises the importance of going the extra mile.
“We’re happy to spend extra time cleaning to show our customers we care about our quality and standards,” he says.
“Indica and Jeewan at CrestClean provide a superb service to us at Dermatology Hawke’s Bay. They are very professional in their approach and display outstanding attention to detail with their standard of cleaning. Nothing is ever too much trouble, and they always go above and beyond to help. Would definitely recommend.”
With their professionalism and care, you’d be forgiven for thinking Indica and Jeewan have decades of experience behind them. However, the couple only joined CrestClean two years ago. In this short time, they’ve built strong customer relationships that feel more like friendships.
“Everyone’s replaceable and that’s the approach we have to our cleaning. There’s so much competition out there, so we must do our best to keep all of our customers happy,” says Indica.
“Indica and Jeewan are excellent cleaners who provide optimal service. The quality of care provided by them and CrestClean is unmatched and they deserve to be celebrated not only for the quality of their cleaning but the friendliness, generosity and seamless communication.”
“Jeewan and Indica are wonderful cleaners who provide an excellent service and are committed to customer satisfaction. Highly recommend them.”
Having had their baby girl, Inaiah, five months ago, Jeewan and Indica were surprised by the outpouring of support from their customers. From hand-knitted items to chocolates and flowers, the thoughtful gifts flowed in. At Christmas, their customers went out of their way to show appreciation for the team. One standout gesture came from Te Mata Peak Practice, who gave their children a personalised gift of bowling vouchers and sweet treats.
“Our customers know about us and our family,” says Indica.
“Getting gifts is always lovely, but for them to do this for our kids was just amazing.”
“Indica and Jeewan at CrestClean are absolutely amazing, they do the best clean for our office and really go above and beyond. They are fantastic to deal with, can’t recommend them enough!”
The positive reviews they’ve received serve as both a confidence booster and a source of inspiration. Indica says it’s been incredibly motivating to receive so many glowing reviews.
“It’s a really good feeling to consistently provide the best services possible for our customers and for that to be appreciated.”
