Strengthening healthcare hygiene and infection control at Te Puna Hauora o Te Raki Paewhenua
Te Puna Hauora o Te Raki Paewhenua is a leading Māori health provider, serving communities from Devonport to Whangaparāoa and Wellsford in Greater Auckland.
Established to address health inequities affecting Māori, Pacific peoples, immigrants, and refugees, it offers high-quality, accessible, and affordable care as an alternative to mainstream services.
Operating under a kaupapa Māori framework, Te Puna delivers culturally appropriate, holistic, and whānau-led services, guided by the values of ngā Tika, Pono, and Aroha (doing what is right with integrity and compassion).
The challenge
Te Puna Hauora previously relied on an in-house cleaner but was looking for an external provider to streamline processes. As a busy medical clinic supporting a diverse community, it’s vital that hygiene and infection control are upheld to the highest standards. CrestClean not only delivers on this but does so with care, respect, and cultural awareness.
When COVID-19 hit, the need for a trusted cleaning partner became even more urgent. Like many healthcare providers, the clinic faced enormous pressures and uncertainties. CrestClean’s ability to respond quickly and meet strict healthcare cleaning requirements provided much-needed reassurance during a challenging time. With CrestClean handling the cleaning, Te Puna Hauora could stay focused on patient care, knowing infection control protocols were taken care of.
“CrestClean was a saving grace when COVID hit New Zealand. None of us knew what to expect or how it was going to impact us as a medical clinic. It was nice to have the reassurance that CrestClean would step in and take care of our cleaning. It was absolute peace of mind that I wouldn’t be without.”
Angela Gimblett – Health and Safety Co-ordinator, Te Puna Hauora o Te Raki Paewhenua
CrestClean’s services and solutions
The transition from an in-house cleaner to CrestClean was seamless, with cleaning services tailored to the day-to-day needs of a busy medical clinic.
CrestClean’s cleaners are trained under HealthClean®, a specialised CrestClean programme designed specifically for healthcare settings, equipping cleaning teams with the skills to support infection prevention protocols.
Franchise owner Nikeel Reddy has been looking after Te Puna Hauora for five years, consistently delivering a high-quality service that meets the clinic’s needs. This includes:
• Daily after-hours cleaning to maintain a consistently hygienic environment without disrupting clinical operations
• Thorough sanitisation of desks and high-touch surfaces
• Flexible scheduling, including weekend cleans to support vaccination drives and other urgent needs
• Annual deep cleaning of carpets and floors
• Clear, responsive communication with Te Puna Hauora staff
• Use of hospital-grade, environmentally responsible products designed to prevent hospital-acquired infections
“I always get 110% from Nikeel and his team every time they are here at Te Puna. They make my job easier.”
The outcomes for Te Puna Hauora o Te Raki Paewhenua
Partnering with CrestClean delivered immediate and long-term benefits for Te Puna Hauora, particularly in hygiene, compliance, and operational efficiency:
Consistent, healthcare-grade cleaning
CrestClean’s trained personnel ensured all clinic areas met strict HealthClean® protocols, providing a safe, hygienic environment for both patients and staff. Daily after-hours cleaning maintained high standards without disrupting services.
Confidence in infection control
Infection prevention protocols were implemented to the highest standards, offering reassurance, especially during the COVID-19 pandemic. With high foot traffic and a diverse patient base, the clinic relied on CrestClean’s expertise to safeguard vulnerable communities.
Reduced operational pressure on staff
By outsourcing cleaning responsibilities to CrestClean, internal staff were freed up to focus on essential clinical and operational tasks. For busy team members like Angela, who juggles health and safety, fleet, facilities, and security, having a reliable cleaning partner has brought valuable peace of mind, especially during high-pressure times.
“I have really appreciated working with Nikeel over the last five years.”
