Privacy Policy

Last updated: 22/04/2025

Overview

Crest Commercial Cleaning Limited (CrestClean, we, us, our) is committed to protecting your privacy and ensuring the security of any Personal Information you provide to us.

This Privacy Policy (Policy) applies to CrestClean’s collection and use of Personal Information, being any information about an identifiable individual including personal information about a sole trader or a commercial customer’s directors and/or other staff that engage with CrestClean on behalf of a customer (Personal Information).

Unless we expressly agree otherwise, any Personal Information you provide to us, whether via the CrestClean Website (crest.co.nz) or otherwise, will be processed by us in accordance with this policy and all applicable privacy laws, including the Privacy Act 2020 (Privacy Act). By using the Website, or otherwise providing us with your Personal Information, you consent to the collection and use of your Personal Information as described in this Policy.

This policy explains:

when we might collect Personal Information from you and how we might collect that information;
how we may use your Personal Information;
how we will store your Personal Information;
our use of cookies and analytics tools in connection with the Website;
your rights to request access to and correction of your Personal Information; and
how you can contact us if you have any other questions regarding our processing of your Personal Information.

In this policy:

applicable privacy laws means the Privacy Act together with all other data privacy laws applicable to our processing of your Personal Information;
where we refer to processing your Personal Information, we mean all activities relating to our use of that Personal Information, from its collection through to its storage and disposal and everything in between.

Collection of your Personal Information

The ways we may collect your Personal Information can be categorised into:

Information you provide us directly.
Information which is collected automatically.
Information we collect from third parties.

Information you provide to us directly

The information you may provide to us may include:

data allowing us to get in touch with you. This may include your name, email address, telephone number, postal address, and/or communication preferences.
information contained in or relating to any communication that you send to us or that we send to you.

information collected from you when you subscribe to our newsletter or complete an online form on the Website.
information relating to transactions, including your purchases of goods and/or services, from us and/or through our website. This may include your payment card details or other payment and transaction details.
website user account data including your email address, account creation and modification dates, website settings and marketing preferences.
data about your use of our website and services.

If you choose not to provide us with your Personal Information, then we may be unable to provide you with access to some of our services and some functions and features on our website may not be available to you.

Information collected automatically – use of cookies

This Website uses cookies. A cookie is a file that stores information about you and your behaviour on the internet. Cookies are created by a web server when you browse a website and are stored on your web browser.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of the Website may not function properly or be fully available. Please refer to your internet browser instructions if you want to find out more about rejecting or blocking cookies

Information collected from third parties

We may collect Personal Information about you from third parties with your consent or where otherwise permitted by applicable privacy laws (for example, where the source of the information is publicly available).

Where you provide us with any Personal Information about a third party, you must have that third party’s consent to do so. By providing us any third-party Personal Information, you warrant that you have that third party’s permission to provide that information to us.

Use of your Personal Information

CrestClean will primarily use your Personal Information to operate the Website, provide you with the services and/or goods you have requested and to support our relationship with you.

We may also use your Personal Information:

communications – to monitor, respond to and/or keep records of our e–mail communications and other correspondence with you;
transactions –to provide our services and provide you with information in respect of our services, including to open credit accounts, carry out credit checks, generate invoices and other payment –related documentation, process transactions and collect monies owing to us;
operations – to operate, improve and enhance the Website and our services. We may analyse the use of the Website or services to ensure the Website and services are provided in the most effective manner for you;
marketing – if you opt–in to receive information about our promotional offers and/or newsletters from us, we may use your Personal Information to contact you by email and/or post with the information you have opted–in to receive;
customer support – to support your use of our goods and/or services, this may include assisting with the resolution of product issues or other issues relating to the Website, whether by email or otherwise;
record keeping and reporting – to create and maintain our databases, back–up copies of our databases and business records generally;
security – in order to detect and/or prevent any illegal activity that may threaten us, or any of our services;
risk management – where necessary for the establishment, exercise, or defence of legal claims. We may also use your Personal Information where necessary for the purposes of obtaining or maintaining insurance, managing risks and/or obtaining professional advice;
compliance – in order to comply with any applicable laws and/or regulations; and
contests – to administer a contest, promotion or other temporary feature on the Website.

Sharing your Personal Information

We may disclose your Personal Information:

to our related companies to the extent required to support the provision of goods and/or services to you or to otherwise create and maintain our databases and business records generally;

to third parties who assist and enable us to support delivery of our services to you, where reasonably necessary for the purposes set out in the “Use of Your Personal Information” section of this Policy;

to regulators, law enforcement bodies, government agencies, courts or other third parties where it is necessary to comply with any applicable law or regulation, or to exercise, establish or defend our legal rights; and

where the disclosure is otherwise permitted or required by law. Where any disclosure is to an overseas third party, we will only make that disclosure in accordance with the requirements for overseas transfers of Personal Information as set out in the applicable privacy law. You may request more information about the safeguards that we have put in place in respect of overseas transfers of your Personal Information by contacting our Privacy Officer using the details below.

CrestClean does not sell, rent or lease its customer lists to third parties.

How we protect your Personal Information

We will not keep your Personal Information for longer than is reasonably necessary to fulfil the purposes outlined in this Policy.

We are committed to keeping your Personal Information safe and secure and use safeguards that are reasonable in the circumstances to protect against loss, unauthorised use, modification or disclosure and other misuse.

Your rights

Under the Privacy Act, you have certain rights in connection with your Personal Information, including rights to request access to, and correction of, your Personal Information.

These rights are subject to certain limitations and exceptions as set out in the Privacy Act. If you wish to exercise any of the rights described above, please contact our Privacy Officer using the details below.

If you are unsatisfied with the handling of your request, you may contact the Office of the Privacy Commissioner in New Zealand for review of our handling of your request.

Changes to this Policy

CrestClean will update this Policy from time to time, including when necessary to reflect changes to the Website, updates to our services or to reflect any change in law.

When we update this policy, we will revise the “Last updated” section at the top of this Policy. Where the changes are material, we will use reasonable endeavours notify you – usually by prominently posting a notice of those changes on the Website or by sending you an email.

CrestClean encourages you to periodically review this Policy to be informed of how CrestClean is protecting your Personal Information.

Contact us

We are Crest Commercial Cleaning Limited (Company Number 561783) of 469 Moray Place, Dunedin Central, Dunedin 9016, New Zealand.

CrestClean welcomes your comments regarding this Policy. If you have any questions or concerns about this Policy or our processing of your Personal Information, or you believe that CrestClean has not adhered to this Policy, please contact our Privacy Officer. We will use all reasonable efforts to promptly determine and remedy the problem.

Contact

Privacy Officer
PO Box 740, Dunedin, 9016
469 Moray Place, Dunedin, 9016
Email privacy@crestclean.co.nz